Privacy Policy
Pineville Rug Gallery ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and forms, how we use it, and the choices you have. By using our website or submitting a form, you agree to the practices described here.
Information We Collect
We collect information you choose to give us — such as your name, phone number, email address, and any details you include when you request an appointment or contact us through our website. We may also collect basic, non-identifying usage data (such as pages visited) through standard website analytics and cookies to help us improve the site.
How We Use Your Information
- To respond to your inquiries and requests;
- To schedule, confirm, and follow up on appointments;
- To provide our sales, cleaning, repair, and appraisal services;
- To send you messages you have specifically consented to receive; and
- To operate, maintain, and improve our website.
Text Messaging (SMS) and Your Consent
If you provide your mobile number and check the consent box on our forms, you agree to receive text messages from Pineville Rug Gallery. Appointment- and inquiry-related (transactional) messages and optional promotional messages are handled as two separate opt-ins, and consent to receive texts is never a condition of any purchase.
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the vetted service providers that help us operate our messaging and customer-service systems, solely to deliver these services on our behalf.
How We Share Information
We do not sell your personal information. We share it only as needed with trusted service providers who perform functions on our behalf (such as our website, booking, and messaging platforms) under obligations of confidentiality, or where required by law. As stated above, mobile opt-in and consent data is never shared with third parties for their own marketing.
Data Retention
We keep your information only as long as needed to provide our services and for legitimate business or legal purposes, after which it is deleted or de-identified.
Your Choices
- Text messages: reply STOP to any message to opt out at any time.
- Email: use the unsubscribe link in any marketing email.
- Access or deletion: contact us using the details below to request access to, correction of, or deletion of your information.
Children's Privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated accordingly.
Contact Us
Pineville Rug Gallery
310 Main Street, Pineville, NC 28134
Phone: (980) 288-2538
Store: (704) 889-2454
Email: showroom@pinevilleruggallery.com